Return & Refund Policy
Effective Date: July 26, 2026
At Integrant Jewelers, we take pride in the quality and craftsmanship of our jewelry. Your satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
We accept returns of eligible items within 30 days of the delivery date.
To qualify for a return, the item must:
Be unused, unworn, and in its original condition.
Include all original packaging, tags, certificates (if applicable), and accessories.
Be accompanied by proof of purchase or your order confirmation.
Returns that do not meet these conditions may not be accepted.
2. Non-Returnable Items
The following items are not eligible for return or refund:
Personalized or custom-made jewelry.
Engraved items.
Gift cards.
Final sale or clearance items.
Items that have been worn, altered, resized, damaged, or modified after delivery.
3. How to Start a Return
To initiate a return:
Contact our customer support team within the return period.
Provide your order number and the reason for your return.
Once your request is approved, you will receive return instructions.
Please do not send items back without prior authorization.
4. Return Shipping
Unless the return is due to our error or a defective product:
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost or damaged during return transit.
5. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include:
Your order number.
A description of the issue.
Clear photographs of the item and packaging.
We will review the claim and arrange a replacement, exchange, or refund when appropriate.
6. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be issued to your original payment method.
Processing times may vary depending on your payment provider or financial institution.
Shipping charges are generally non-refundable unless the return is due to our error.
7. Exchanges
We offer exchanges for eligible items, subject to product availability.
If the requested item is unavailable, you may choose:
A refund (if eligible), or
Another item of equal or greater value (additional payment may apply).
8. Order Cancellations
Orders may be canceled before they have been processed or shipped.
Once an order has entered processing or has been shipped, it cannot be canceled and must follow the return procedure outlined in this policy.
Custom or personalized orders cannot be canceled once production has begun.
9. Late or Missing Refunds
If you have not received your refund:
Check your bank account or payment method again.
Contact your credit card provider or bank, as processing times may vary.
If you still have not received your refund after a reasonable period, please contact our customer support team.
10. Limitation
We reserve the right to refuse any return that does not comply with this policy or shows signs of misuse, damage, excessive wear, or unauthorized alterations.
11. Changes to This Policy
We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with the revised Effective Date.
12. Contact Us
If you have any questions about returns, refunds, or exchanges, please contact our customer support team using the contact information available on the Integrant Jewelers website.
We are committed to providing a smooth and satisfactory shopping experience.